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The discovery call that closes itself

Most guys walk into an estimate and start talking. The ones who win ask what’s going on, what it’s costing sitting broken, and let the customer talk themselves into it. Three moves where you ask, then shut up.

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Why this matters

Run a first call where the prospect talks themselves into working with you

People trust conclusions they reached on their own far more than ones you handed them. A discovery call that is all pitch puts you in the role of someone to resist, while a call built on good questions puts the prospect in the role of someone working out their own problem out loud. When they say the cost of the problem and the value of fixing it, you do not have to sell it, they already did. Your job is to ask well and stay quiet.

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